Bob is not responding or AI is paused

When Bob does not answer, Postiv almost always tells you why. Find the message you see below, and follow the fix.

"Something went wrong"

A window says "The last message couldn't be processed. Would you like to try again?" with Cancel and Retry buttons.

1. Click Retry. Postiv first checks whether your message was already handled, and only sends it again if it was not.
2. If it fails again, wait a minute and retry. Bob accepts around 10 requests a minute per person, and sending the same message several times in a row can hit that limit.
3. Still stuck? Refresh the page, open the conversation from Chats and try once more.
4. If your connection dropped while Bob was answering, Postiv tries to recover the reply by itself. Your messages are saved either way.

"Trial Limit Reached"

Your free trial includes a limited number of AI messages. When they run out you see Trial Limit Reached with a message that you have used all your trial messages, or a notice such as "You're out of trial AI credits." or "Your free trial has ended." Your content is still there.

• Choose the upgrade button in the window, for example End Trial & Start Paying Now or Upgrade Now. This ends your trial and starts billing. You can also open Manage Subscription.
• If you are not the billing owner, ask them to upgrade. See Plans, billing and usage.

"AI features paused" in the sidebar

At the bottom of the sidebar you see AI features paused and "Non-AI tools remain available. Contact us for help." A window may also say "You've hit this month's usage limit". This means your workspace used up its monthly AI allowance.

Nothing is lost. You can keep managing, editing and scheduling content, and your scheduled posts still go out. To keep using Bob:

1. In the usage window, click Double my usage limit to add a Usage Boost, if your plan offers it. Only owners and admins can do this.
2. Or click Chat with our team, or the notice in the sidebar, to email carolina@postiv.ai.
3. To keep working without AI for now, click Continue without AI. The window stays away for 48 hours.

Before the pause, a small banner above the message box shows how much you have used once you pass 80%. See Plans, billing and usage.

Bob answers, but cannot do what you ask

• A sidebar item is greyed out. Knowledge and Foundation need a connected LinkedIn profile. See LinkedIn disconnected or expired.
• Bob cannot schedule or publish. Check that your LinkedIn connection is healthy and that you have a seat on your plan.
• Bob seems to stop mid-task. Carousels and images take longer than a text post. Give Bob a minute, and keep the tab open.

Seats on a team plan

If you are on a team workspace, Bob needs a seat assigned to you. Plan Information in Settings shows how many seats are used. Ask your workspace owner or an admin to assign you one. See Invite members and manage seats.

Common questions

Does the AI pause affect my scheduled posts?

No. Scheduled posts still go out as planned.

When does my usage reset?

On plans with the AI usage meter, hover over it to see the date it Resets on. Once the limit is reached, AI stays paused until you add a boost or we lift the pause, so email us if the date has passed.

Where do my messages go?

To AI providers, only to generate your answer. They are not used to train the providers' models. See Security and privacy.

Still stuck?

Email carolina@postiv.ai with the exact message you see, the time it happened and a screenshot. You can also use the Chat with our team button in the usage window.