Plans, billing and usage

Everything about your subscription lives in one place: Settings, then General. You can see your plan, switch to another one, download invoices and cancel. This guide also explains the AI usage meter and what to do if you reach your monthly limit.

For what each plan includes and what it costs, see postiv.ai/pricing. Prices are not listed here because they can differ by currency and change over time.

The plans at a glance

• Creator Pro is for individual creators who want Bob to plan their content and turn ideas into finished posts.
• Team is for small teams with several LinkedIn voices. It adds unlimited connected LinkedIn profiles, shared approvals, shared assets and organization knowledge.
• Agency is for agencies who run separate workspaces for clients. See Agencies and client workspaces.

New accounts that are eligible start with a free trial. You will not be charged until it ends, and you can cancel before then. The trial includes a limited number of AI messages.

See your plan and manage billing

1. Open Settings, then General.
2. Look at Plan Information. It shows your plan name, a status label, and when you will next be billed.
3. Click Manage billing.
4. In the Manage billing window, choose what you want to do.

The status label tells you where you are:

If you have more than one seat, you also see a seat count such as 2/5 seats. To add or remove people, see Invite members and manage seats.

Only owners and admins see Manage billing. If everyone else needs a change, they should ask one of them. In an agency's client workspace, people without billing access see "This plan is managed by your agency", and billing stays with the agency.

Change your plan or seats

In the Manage billing window, click Change plan ("Upgrade, downgrade, or update seats"). You are taken to Stripe's secure billing page, where you pick the new plan and confirm.

Download invoices or update your card

Click View invoices ("Billing history and payment methods"). Stripe opens in the same tab. From there you can download receipts and change your payment method.

Start your subscription early

During a trial, you can skip the wait. Click Start subscription now under your plan, then confirm with Start Subscription. This ends the trial and charges you immediately. If you would rather keep trialling, choose Stay on Trial.

Cancel your subscription

1. Open Manage billing and click Cancel subscription ("End your plan at the current period").
2. Tell us why. It helps us improve, and we may show you an offer that fits.
3. Confirm with Cancel subscription. Changed your mind? Click Nevermind, keep my subscription.

Your plan stays active until the end of your current billing period. Nothing is deleted today, and you can subscribe again at any time.

If you are on an agency plan, or in a client workspace, there is no Cancel subscription option in the app. Email carolina@postiv.ai and we will help.

If a payment fails

When a card is declined, you will see an Overdue payment page with an Update payment method button. Click it to update your card on Stripe, and your subscription resumes. Owners and admins can do this. Others should let their billing owner know.

Your AI usage and Usage Boost

Bob, image generation and carousels use AI, and each plan has a monthly allowance. On plans where you can add more, the sidebar shows an AI usage meter with a percentage. Hover over it to see the date it Resets on.

• At 80% or more, a small banner above the message box says how much you have used, with a Double your limit link.
• At 100%, AI pauses until you add a boost or we lift the pause. Everything else keeps working: you can still edit and schedule content, and your scheduled posts still go out. A window titled "You've hit this month's usage limit" explains this and lets you Continue without AI.
• A Usage Boost raises your workspace's monthly limit by 100% for everyone, takes effect immediately and can be cancelled any time. It is a recurring add-on, and you can stack more than one with Add another boost.

Usage Boost is currently available on the Team plan, and only owners and admins can buy it. The included allowance typically covers 3 to 5 profiles posting consistently. Carousels and heavy image editing use it up faster.

Common questions

Where is my trial end date?

Under Plan Information. While you are trialling it says "Trial ends" followed by the date.

Do I lose my posts if I cancel?

Not today. Your plan stays active until the period ends, and your content stays in your account. If you subscribe again later, you pick up where you left off.

I hit my usage limit. What are my options?

Add a Usage Boost if your plan offers it, or email carolina@postiv.ai and we will look at your account. See also Bob is not responding.

Can I earn something by referring people?

Yes, through our affiliate program. See Refer friends.