Analytics are empty, missing or out of date

Postiv reads your numbers from LinkedIn's official analytics and refreshes them in the background. Most gaps come down to one of four things: analytics access was never granted, the first import is still running, you are looking at the wrong account or period, or the connection expired.

Quick checks

1. Open Analytics in the sidebar.
2. In the account picker, make sure you chose the right profile or All accounts.
3. Check the period (7d, 30d or 90d, or a custom range). A new post will not show in a range that ends before it.
4. Read the line under the title. It says Statistics last updated on with a date and time.

What you see and what to do

A "Connect LinkedIn Analytics" card covers the page

Analytics needs one extra permission from LinkedIn, and it has not been granted yet. Click Connect LinkedIn, approve access on LinkedIn and you come back to Postiv. It takes about 30 seconds. Postiv then imports up to 12 months of your post history.

"Import your LinkedIn analytics history" or "Bob is backfilling your analytics"

The first import has not started or is still running.

• If you see Start analytics import, click it to begin.
• If you see Bob is backfilling your analytics, wait. The dashboard stays hidden until the import is complete, so you only ever see full numbers. You can close the tab. We email you when it is done.
• If the badge says Retrying, one account did not finish. Postiv retries automatically and the accounts that finished are safe.

The page opens but the charts say "No data available" or "No posts yet"

• You may have chosen an account or period without any posts. Widen the period to 90d or pick All accounts.
• The profile may have no posts in the last 12 months. Postiv imports the last 12 months only.
• The import may still be running. Check for the backfill message above.

A recent post is missing or its numbers look low

Analytics refresh automatically about every 6 hours, so a post you published today may not appear until the next refresh. Its numbers also grow as LinkedIn reports more activity. Look at Statistics last updated on to see how fresh the data is, and check again later.

Everything stopped updating

Your LinkedIn connection may have expired. Open Settings, then LinkedIn Accounts, and look for Connection expired. Follow LinkedIn disconnected or expired, then check back after the next refresh.

A company page is not in the account picker

Company pages are added on top of your personal profile. In Settings, then LinkedIn Accounts, find Company Pages and switch the page on. If you see Reconnect LinkedIn to enable company page management, click Reconnect first. You must be an admin of the page on LinkedIn.

Common questions

Why don't I see a teammate's analytics?

Each profile's analytics come from that person's own LinkedIn connection. They need to connect LinkedIn in Postiv and grant analytics access. See Multiple profiles.

I am an agency. Why are my own profile's numbers not in a client workspace?

A personal profile that belongs to your agency team stays in the agency's workspace. It is never added to a client's analytics. Open your agency workspace to see it.

Can I import numbers from before 12 months ago?

No. The import covers the last 12 months of posts.

Do I need to upload a file?

No. Postiv pulls data straight from LinkedIn, so there is nothing to export or upload.

Still stuck?

Email carolina@postiv.ai with the name of the profile, the period you selected, the Statistics last updated on time and a screenshot of the page.